As little as a 5% increase in customer loyalty could produce profit increases from 25% to 95% in the service industry. Also, the cost of attracting a new customer is 5 to 20 times greater than maintaining the customers you currently have. With this in mind, here are 20 simple ways to increase customer loyalty and retention. And as you watch, consider which of these strategies might work for you and your team.
Theo Gilbert-Jamison
AM, The Founder and CEO of RetailMarketingTechnology.com is an Entrepreneur & Business Management Professional with 17+ Years Experience and Expertise in many industries such as Retail, Brand, Marketing, Technology, Analytics, AI and Data Science. The Industry Experience spans across Retail, FMCG, CPG, Media and Entertainment, Banking and Financial Services, Media & Entertainment, Telecom, Technology, Big Data, AI, E-commerce, Food & Beverages, Hospitality, Travel & Tourism, Education, Outsourcing & Consulting. Currently based in Austria and India