Learn in this MIT SMR Webinar, How Neuroscience Practices can create Great Customer Experiences and Lead to Improvement in Brand Engagement & Brand Equity.
This Category is a Digital Library & Collection of Free Learning Videos, Articles, Stories, Knowledge Guides & Discussions about Customer, Customer Analytics, Customer Journey, Customer Retention, Acquisition, Customer Lifetime Value, Customer Experience, Customer Engagement and CRM Tools and Softwares.
Learn in this MIT Webinar Why it is Important to Transform Existing Customers into Digital Customers for Delivering a Consistent, Seamless Greater Engagement & a Great Customer Experience
Learn what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.
Learn in this MIT Webinar How an AI-Driven Customer Service Strategy Can Play an Important Role in Transforming Customer Experience to Improve Overall Brand Experience, Customer Loyalty & Engagement.
Learn in this MIT Sloan Management Review Webinar how the Role of CIOs is Evolving with the Customer Experience Gaining in Huge Importance in the Era of Digitalisation & Omnichannel Retail, Innovation & Rapidly Changing Business Landscape
The Role of Customer Service Language is Incredibly Important as it is a Bridge between the Brand and the Customer. Improve Your Customer Service Skills by Avoiding 7 Phrases. Learn More on those.
Learn How to Deliver Great Customer Service by Handling Customer Complains Effectively in a Manner that also helps in building a Great Brand Equity & Customer Experience ensuring their Loyalty and Sustained Engagement resulting in Higher Customer Lifetime Value as opposed to an Early Customer Churn
Learn all about the Impact and Role of Conversational AI in shaping the Customer Experience and how AI is instrumental in creating positive Customer Experience
Customer experience is the aggregation of customers’ emotions and response towards a Company based on his interactions with the Brand, Products or Services.
What are the current Customer Experience Trends in 2022 and beyond and how Technology, AI and Metaverse would shape those trends