Browsing: Customer

How long does it take until a Customer stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with Couple of Telecom Case Studies

With Just a 5% increase in customer loyalty, the profit increases from 25% to 95% in the service industry. Learn How You Can Lower Customer Churn and Improve Customer Satisfaction.

How long does it take until a Subscriber stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with a Telecom Case Study

Churn Rate is the number of Customers or Products leaving a Collective Group over a Specific Period. An annual churn rate of 25 percent implies an average customer life of 4 years.

Learn all about User Retention, Net Dollar Retention to Customer Lifetime Value and Analyse Customer Retention using cohort analysis tables that works for all Business Models (subscription & non-subscription) to give a very exact view into the recurring purchase Behaviour of Customers.

Learn in this MIT SMR Webinar, How Neuroscience Practices can create Great Customer Experiences and Lead to Improvement in Brand Engagement & Brand Equity.

Learn in this MIT Webinar Why it is Important to Transform Existing Customers into Digital Customers for Delivering a Consistent, Seamless Greater Engagement & a Great Customer Experience

Learn what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.

Learn in this MIT Webinar How an AI-Driven Customer Service Strategy Can Play an Important Role in Transforming Customer Experience to Improve Overall Brand Experience, Customer Loyalty & Engagement.

Learn in this MIT Sloan Management Review Webinar how the Role of CIOs is Evolving with the Customer Experience Gaining in Huge Importance in the Era of Digitalisation & Omnichannel Retail, Innovation & Rapidly Changing Business Landscape