Learn what is a Customer Data Platform, Features and functionality of Salesforce CDP and How to Create a Solution with Salesforce Customer Data Platform.
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Learn what is a Customer Data Platform, Features and functionality of Salesforce CDP, and what are the Benefits of using Salesforce CDP Versus Other Solutions
How long does it take until a Customer stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with Couple of Telecom Case Studies
With Just a 5% increase in customer loyalty, the profit increases from 25% to 95% in the service industry. Learn How You Can Lower Customer Churn and Improve Customer Satisfaction.
How long does it take until a Subscriber stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with a Telecom Case Study
Churn Rate is the number of Customers or Products leaving a Collective Group over a Specific Period. An annual churn rate of 25 percent implies an average customer life of 4 years.
Learn all about User Retention, Net Dollar Retention to Customer Lifetime Value and Analyse Customer Retention using cohort analysis tables that works for all Business Models (subscription & non-subscription) to give a very exact view into the recurring purchase Behaviour of Customers.
Learn about the Digital Transformation at Good Year & the Role IoT, Data & its Sensor Platform in achieving the same to Create “Smart tires” and Connected Cars Model to Transform Customer Experience.
Learn About the Role of Customer Centricity, Innovation, Data Analytics, & Cultural Shift in Digital Transformation Implementation & Results Measurement at TIAA
Learn about Customer Experience Centricity in Digital Transformation Citizens Financial Group & use of Technology & Data to Build Brand Loyalty & Meet Customer Expectations.