Explore the delicate tightrope businesses walk for upselling during customer complaint resolution & uncover the Risk & Pitfalls it entails for doing so.
Browsing: Customer Experience
Learn Everything related to Customer Journey, Customer Feedback, Customer Engagement, Softwares, Technologies and Strategies to enhance Customer Experience
Learn in this MIT SMR Webinar, How Neuroscience Practices can create Great Customer Experiences and Lead to Improvement in Brand Engagement & Brand Equity.
Learn what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.
Learn in this MIT Sloan Management Review Webinar how the Role of CIOs is Evolving with the Customer Experience Gaining in Huge Importance in the Era of Digitalisation & Omnichannel Retail, Innovation & Rapidly Changing Business Landscape
Learn all about the Impact and Role of Conversational AI in shaping the Customer Experience and how AI is instrumental in creating positive Customer Experience
Customer experience is the aggregation of customers’ emotions and response towards a Company based on his interactions with the Brand, Products or Services.
What are the current Customer Experience Trends in 2022 and beyond and how Technology, AI and Metaverse would shape those trends