How long does it take until a Customer stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with Couple of Telecom Case Studies
Browsing: Customer Retention
Customer Retention Refers to the Strategies & Programs used by a company to retain its customers over some specified period of time. This Typically Involves Customer Loyalty Programs, Discounts, Offers or High Quality Post Sales Customer Service Support.
This Category is a Collection of Learning Videos, Articles & Guides to learn all about Customer Retention Strategies and Techniques
With Just a 5% increase in customer loyalty, the profit increases from 25% to 95% in the service industry. Learn How You Can Lower Customer Churn and Improve Customer Satisfaction.
How long does it take until a Subscriber stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with a Telecom Case Study
Churn Rate is the number of Customers or Products leaving a Collective Group over a Specific Period. An annual churn rate of 25 percent implies an average customer life of 4 years.
Learn all about User Retention, Net Dollar Retention to Customer Lifetime Value and Analyse Customer Retention using cohort analysis tables that works for all Business Models (subscription & non-subscription) to give a very exact view into the recurring purchase Behaviour of Customers.