Learn all about the Impact and Role of Conversational AI in shaping the Customer Experience and how AI is instrumental in creating positive Customer Experience
This Category is a Digital Library & Collection of Free Learning Videos, Articles, Stories, Knowledge Guides & Discussions about Customer, Customer Analytics, Customer Journey, Customer Retention, Acquisition, Customer Lifetime Value, Customer Experience, Customer Engagement and CRM Tools and Softwares.
Customer experience is the aggregation of customers’ emotions and response towards a Company based on his interactions with the Brand, Products or Services.
What are the current Customer Experience Trends in 2022 and beyond and how Technology, AI and Metaverse would shape those trends
What Customer Service Attributes ensure a great customer experience a
Customer Service is the Interaction between the Buyer and the Seller. It is the Help and Support Seller offers Customers for before, during & after a Purchase.
Learning Guide on Customer Acquisition Cost Vs Customer Retention Cost, Which is more important? How to calculate Customer Acquisition Cost? What is Customer Retention Cost