Discover the essential KPIs that track & optimize every stage of the online customer journey, from awareness to retention, in this comprehensive guide.
Browsing: Customer
This Category is a Digital Library & Collection of Free Learning Videos, Articles, Stories, Knowledge Guides & Discussions about Customer, Customer Analytics, Customer Journey, Customer Retention, Acquisition, Customer Lifetime Value, Customer Experience, Customer Engagement and CRM Tools and Softwares.
Learn what Net Promoter Score (NPS) is, how it’s calculated, and why it’s a vital tool for measuring customer loyalty and driving business growth. Discover how NPS impacts word-of-mouth and customer satisfaction.
Explore the delicate tightrope businesses walk for upselling during customer complaint resolution & uncover the Risk & Pitfalls it entails for doing so.
Learn about the Ultimate CSM (Customer Success Managers): Are they the Real Champions for Customer Needs, Retention or Just a facade and Illusory Smoke Screen.
Learn about Customer Lifetime Value (CLV), its Importance, Calculation Methods with Examples and Use Cases
Learn how to transform your Customer Data into Actionable Business Insights with use cases, examples & code that can drive Loyalty and Growth for your Business
How long does it take until a Customer stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with Couple of Telecom Case Studies
With Just a 5% increase in customer loyalty, the profit increases from 25% to 95% in the service industry. Learn How You Can Lower Customer Churn and Improve Customer Satisfaction.
How long does it take until a Subscriber stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with a Telecom Case Study
Churn Rate is the number of Customers or Products leaving a Collective Group over a Specific Period. An annual churn rate of 25 percent implies an average customer life of 4 years.