With Just a 5% increase in customer loyalty, the profit increases from 25% to 95% in the service industry. Learn How You Can Lower Customer Churn and Improve Customer Satisfaction.
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How long does it take until a Subscriber stops using your product and Which are those Segments that show Higher Propensity to Churn ? Learn about this with a Telecom Case Study
Churn Rate is the number of Customers or Products leaving a Collective Group over a Specific Period. An annual churn rate of 25 percent implies an average customer life of 4 years.
Learn all about User Retention, Net Dollar Retention to Customer Lifetime Value and Analyse Customer Retention using cohort analysis tables that works for all Business Models (subscription & non-subscription) to give a very exact view into the recurring purchase Behaviour of Customers.
Learn about the Digital Transformation at Good Year & the Role IoT, Data & its Sensor Platform in achieving the same to Create “Smart tires” and Connected Cars Model to Transform Customer Experience.
Learn About the Role of Customer Centricity, Innovation, Data Analytics, & Cultural Shift in Digital Transformation Implementation & Results Measurement at TIAA
Learn about Customer Experience Centricity in Digital Transformation Citizens Financial Group & use of Technology & Data to Build Brand Loyalty & Meet Customer Expectations.
Learn All About Digital Transformation Initiatives & their Implementation at Siemens USA, Challenges in Cultural Shift in Adapting to the New Digital Model
Learn about Digital Transformation & Predictive Maintenance at the Otis Elevators, the Combination of IOT & Data Analytics with Business Practices as Enablers of Enterprise Digital Transformation
Learn about the Digital Transformation Journey of PMI, the Role and Skill Set of CIOs leading the Initiative, Role of Data in Achieving Customer Centricity, Cultural Change & Change Agents & More.