Learn what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.
Author: AM
Learn in this MIT Webinar How an AI-Driven Customer Service Strategy Can Play an Important Role in Transforming Customer Experience to Improve Overall Brand Experience, Customer Loyalty & Engagement.
Learn in this MIT Sloan Management Review Webinar how the Role of CIOs is Evolving with the Customer Experience Gaining in Huge Importance in the Era of Digitalisation & Omnichannel Retail, Innovation & Rapidly Changing Business Landscape
Learn in this MIT Webinar How an Organisation can Implement a Digital Transformation Strategy using IOT to become Hyper Connected & More Collaborative
The Role of Customer Service Language is Incredibly Important as it is a Bridge between the Brand and the Customer. Improve Your Customer Service Skills by Avoiding 7 Phrases. Learn More on those.
Learn How to Deliver Great Customer Service by Handling Customer Complains Effectively in a Manner that also helps in building a Great Brand Equity & Customer Experience ensuring their Loyalty and Sustained Engagement resulting in Higher Customer Lifetime Value as opposed to an Early Customer Churn
Omnichannel Retail Strategy had a Great Impact on Customer Experience at Ford. It led to 4x Website Engagement Lift, 24x Display Performance Lift and 48x Email Performance Lift. Learn More How Ford Achieved this & got a Digital Connect with its Physical Visitors
Omnichannel Reverse Supply Chain Logistics have greater Challenges & result in much Higher Returns Rates compared to Traditional, Isolated Shopping Channels. Learn More.
Learn about the Distribution Centre of Dansk Supermarked, fully Automated & Designed Specifically to handle highly complex pallets for the retail trade with Minimal Costs & Max Quality & Efficiency.
Learn how to design a supermarket and retail store layout for a seamless shopping experience. Uncover the art of creating customer-centric spaces, optimizing product placement, lighting techniques, shelving arrangements, and energy-efficient practices