Learn what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.
Author: AM
AM
AM, The Founder and CEO of RetailMarketingTechnology.com is an Entrepreneur & Business Management Professional with over 20+ Years Experience and Expertise in many industries such as Retail, Brand, Marketing, Technology, Analytics, AI and Data Science. The Industry Experience spans across Retail, FMCG, CPG, Media and Entertainment, Banking and Financial Services, Media & Entertainment, Telecom, Technology, Big Data, AI, E-commerce, Food & Beverages, Hospitality, Travel & Tourism, Education, Outsourcing & Consulting. Currently based in Austria and India
Learn in this MIT Webinar How an AI-Driven Customer Service Strategy Can Play an Important Role in Transforming Customer Experience to Improve Overall Brand Experience, Customer Loyalty & Engagement.
Learn in this MIT Sloan Management Review Webinar how the Role of CIOs is Evolving with the Customer Experience Gaining in Huge Importance in the Era of Digitalisation & Omnichannel Retail, Innovation & Rapidly Changing Business Landscape
Learn in this MIT Webinar How an Organisation can Implement a Digital Transformation Strategy using IOT to become Hyper Connected & More Collaborative
The Role of Customer Service Language is Incredibly Important as it is a Bridge between the Brand and the Customer. Improve Your Customer Service Skills by Avoiding 7 Phrases. Learn More on those.
Learn How to Deliver Great Customer Service by Handling Customer Complains Effectively in a Manner that also helps in building a Great Brand Equity & Customer Experience ensuring their Loyalty and Sustained Engagement resulting in Higher Customer Lifetime Value as opposed to an Early Customer Churn
Omnichannel Retail Strategy had a Great Impact on Customer Experience at Ford. It led to 4x Website Engagement Lift, 24x Display Performance Lift and 48x Email Performance Lift. Learn More How Ford Achieved this & got a Digital Connect with its Physical Visitors
Omnichannel Reverse Supply Chain Logistics have greater Challenges & result in much Higher Returns Rates compared to Traditional, Isolated Shopping Channels. Learn More.
Learn about the Distribution Centre of Dansk Supermarked, fully Automated & Designed Specifically to handle highly complex pallets for the retail trade with Minimal Costs & Max Quality & Efficiency.
Learn how to design a supermarket and retail store layout for a seamless shopping experience. Uncover the art of creating customer-centric spaces, optimizing product placement, lighting techniques, shelving arrangements, and energy-efficient practices