Learning Video on Customer Experience
It’s the feelings and thoughts that a customer associate with your brand. It’s the way a customer feels about themselves when they interact with your brand. Customer experience is the sum of all the ups and downs, the delights and disappointments. It’s the smells and tastes, the sights and sounds that gets conjured up when a customer thinks about your brand.
BrandLove Customer Experience
Learn from this Stanford Video, What defines Customer Experience
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