Learn in this Article (with Great Videos on Customer Service Vs Customer Experience) what Translates to a Great Customer Service and How a Managed and Sustained Customer Service across devices, platforms and channels contributes to a Great Customer Experience.
Both Customer Service and Customer Experience have to Complement Each other and None can be out of Sync with Each Other. Great Brands have a Great Customer Service as well as Great Brand Experience which is driven by a Great Customer Experience provided at every detail and touch point of the Customer Journey.
