Learn what is a Customer Data Platform, Features and functionality of Salesforce CDP and How to Create a Solution with Salesforce Customer Data Platform.
Browsing: Customer Tools
Summary of all Customer Related Technology Tools that Address the Customer Journey Path from First Touch Point to the Last Touch Point be it Online or Offline.
This Includes Customer Relationship Management (CRM) Tools, Customer Data Platform, AI Tools and many others etc specifically connected to the Customer Journey Enablement.The Customer Journey Enablement from First Touch Point to the Last Touch Point through the Use of Technology helps in Awareness, Conversion or Acquisition, Customer Engagement, Service, Experience and Retention and also in Calculating Various KPIs associated with Customer Journey.
This Category is a Collection and Digital Library of Learning Videos, Articles, Guides, Stories & Knowledge Banks and Case Studies on the Universe of all the Customer Tools (CRM, CDP etc. and many others)
Learn what is a Customer Data Platform, Features and functionality of Salesforce CDP, and what are the Benefits of using Salesforce CDP Versus Other Solutions